Not so long ago, I was privileged to be able to report positively on a large commercial concern; today, I return to the normal tetchy relation between Sinna Luvva and commerce. I post here an e-mail, submitted to the customer support team this afternoon via Dabs.com website. The automated response has allocated it the subject title of 'Catalogue price difference' which, bearing in mind the final paragraph (not highlighted in original e-mail) of my e-mail, serves only to irritate me further!
"HP Pavilion Media Center dv9088ea notebook
On your promotional e-mail, (rec'd. 6/10/2006 at 11.21PM), with free delivery on items over a certain value (£149) for this weekend, you advertised the HP Pavilion Media Center dv9088ea notebook at a price of £1149.99.
On following the links to your website, all the details refer to the XP Home edition for the higher price of £1217.99. Apart from assuming that this edition wouldn't have a digital TV tuner, I have no idea of discovering whether it even has the same graphic card as the advertised one, an overall package which was tempting to me - (in fact I was on the verge of making an impulse buy prior to noticing this discrepancy - I have previously been considering buying a replacement desktop PC of similar specifications).
Would it be possible to ensure the existence of items, at the prices advertised on your e-mail flyer, before mailing them out? I have noticed your disclaimer about discrepancy between 'Catalogue' prices and website but I would have thought that your most recent e-mail flyer wouldn't be subject to such discrepancies!"
e-mail to customer support team at Dabs.com
I look forward to the company's response and, may even feel motivated to supply a follow-up blog posting.
Having had my little moan, it's only fair to report that my previous transactions with Dabs.com have been most satisfactory experiences; so here I am giving back with one hand what the other has just taken away!
*************************************
PS A further posting for today, "Of Discourse and Distraction", can be found on Hirsute Antiquity.
- living and frequently struggling with moderate M.E. -
where (bad) health, faith, politics and the joys and troubles of daily life collide.
ME
1 comment:
I was about to impulse buy this also, then returned to the site the next day and price rise, I emailed them and they said that the computer buisness is a very competitive market, bahhhh, endless rubbish to get people to their site!!! I will for one never ever use them again
Post a Comment