Sunday 16 December
ISP’s, who’d have ‘em; on the other hand, how would we manage without ‘em? Yesterday the connections were very slow, today zilch! So I phone the Virgin Media service status line, thankfully a Freephone number, only to discover that the “connections are slow” in all our adjacent postal areas, as well as here, but “our engineers are aware of the problem and are in the process of repairing it!” I’m rather suspicious; if they’re only aware that connections are slow, rather than non-existent, are they really on the ball at all?
It’s quite a while since we had a major problem with NTL / Virgin Media (remembering the company before it became a Virgin) but, it still makes for a very frustrating time. The web has been a major lifeline for me, via various forums, blogs and networking sites I’ve managed to retain a ‘virtual’ social life, much richer than the ‘real’ one which is rather limited owing to health restraints.
Trouble is, one hears of nightmare scenarios with many different ISPs so, is it really worth jumping out of the current frying pan?
Monday 17 December
Still no internet connection, good old reliable Virgin Media, so by 1.30pm decide to check once more with lack of service line; at least this time the recorded voice is rather more honest and states that this area is suffering from a “loss of service” and, their engineers are aware of the issue.
That’s little consolation, what I want is for them to do something about it! As Karl Marx said all those years ago, “Philosophers have interpreted the world, our task is to change it” but now, our ISP having failed to change failure into function, we’re back to a more metaphysical problem, namely ‘creatio ex nihilo’. Is it really possible that this company (the beloved Virgin Media) can get their fingers out and create a service out of a vacuum? Their apologies for the inconvenience are insufficient; we pay real money for their product and expect to receive that product in exchange for that cash. A service industry that fails to deliver deserves to go to the wall.
We will certainly be considering a change of ISP!
At this season, when all around us churches proclaim a Virgin birth, I feel that another miracle is required in which a Virgin starts to provide a decent service.
3.50pm – I offer up my prayer of thanksgiving. A Virgin conceived a way to restore our internet connection. The age of miracles has not yet passed.
******************
A further posting for today, Of Leon ...and other problems, can be found on 'Mal's Murmurings'.
No comments:
Post a Comment