Season's Greetings - from me to you

The EPSON saga continues .....

additional DMs from Epson & my response: 11.16hrs 20/12/17

Hi Malcom, In order to assist you can you please confirm where in the setup process the connection fails? do you have a WPS buttton on your router?

 this message sent 13 minutes ago from Epson UK

17m 13 minutes ago

 Epson UK

 I am sorry, the consmer pritners do not come with a USB included. Please see the following article regarding the USB cable: http://kb.epson.eu/article.aspx?article=1034&p=7 …

 this message sent 12 minutes ago from Epson UK

15m 12 minutes ago

 Malcolm Evison (my response)

 Yes, the hub has a WPS button - but tried that last night - same negative result! Just having emerged from bed (my active hours limited by chronic illness) will look at article about USB cable later on.

Malcolm Evison (my next response)

Yes, I did try using the A-B USB cable (much less than the 1.8 metre length) when initially struggling to set-up the tetchy machine for wireless use. Something odd is going on!

Malcolm Evison (my extra response)

Incidentally, don't your keyboards allow you to use the second L in the word Malcolm. Maybe your keyboards aren't up to scratch

******************************

P.S: this evening tried to print 1 15x10cm photo you maybe won't want to believe what happened next!

Malcolm Evison (DMd & tweeted @EpsonUK at 20.50hrs)

First time I've tried to print since all the faffing about - won't print as it can't find the printer (ethernet connected) - tried all pop-up suggestions but still failing to find the printer. All other items have and always do work with this hub! Won't connect wireless & lost existing connection.

Malcolm Evison‏ @sinnaluvva 18m18 minutes ago

@EpsonUK First time I've tried to print since all the faffing about - won't print as it can't find the printer (ethernet connected) - tried all pop-up suggestions but still failing to find the printer. All other items have and always do work with this hub! Won't connect wireless

Approx 15 minutes later via Epson diagnosis gadget finally told that there was a printer and it was ready to print - Epson machines seem to hate consumers!

At 22.40 hrs I have just sent the following DM to Epson UK - I do hope that they will not keep upsetting me with their temperamental machine. I have never before been fazed by the installation of any consumer electronics gizmo!

"after further faffing about - and many exhausting climbs upstairs - your diagnostic gizmo finally told me printer was connected and ready to print. Not sure whether it re-discovered the ethernet connection (it had lost) or has it found wireless (of which I'm doubtful) - you have aged an elderly person enormously!"

PRINCIPLES carry a COST

Because of HPs collusion in Israel’s Human Rights Abuses (see http://www.ipsc.ie/event/derry-iaw-2017-stop-hp-collusion-in-israels-human-rights-abuses-saturday-information-stall-ipsc }

I was unable to purchase another HP printer, although I’ve always been pleased with those I had previously purchased. As a result I purchased an Epson XP55 which has been the source of deleterious effects on my health (see https://sinnaluvva.blogspot.co.uk/2017/12/epson-woes-just-for-record.html }.

Sadly, having principles invariably entails a cost.

Whilst working as an accounts manager, late 1970s to mid 1980s, for a reputable furniture retailer, I refused to adjust invoice details, with reference to delivery addresses etc., in order to enable certain privileged business customers to avoid VAT payments on the items. This didn’t make for a happy working relationship with the stores general manager and, ultimately, led to my tendering my resignation.

Sadly, having principles entails a cost.

EPSON WOES - just for the record

Having made a grievous error of purchasing a new photo printer (older ones now best for document printing alone) I found myself damaging my health (and deeply upsetting my beloved) in trying to set up the new machine - the following is a transcript of my communication via Twitter with the printer company - just for the record ....

++++++++++++++++++++++++++++

EPSON WOES – just for the record

Malcolm Evison‏    (tweeted)

@sinnaluvva

 Dec 16

More

@EpsonUK took me two hours to connect to new XP55 machine - wouldn't reognize wireless or ethernet - after  a while did accept fixed IP Address via ethernet. Never had such problems with any printer connection over many years. Displeased!

Epson responded to my tweet:

Epson UK‏

@EpsonUK

 2h 2hours ago (Dec 18)

More

Replying to @sinnaluvva

Hi Malcom, Sorry to hear that, If you require any assistance please follow our profile and DM us your query. We will be happy to help. Kind Regards.

DM to Epson as requested 2 hours earlier 1920hrs 18 Dc 2017

setting up my new Epson XP55 took ovr two hours on Saturday, would not connect to wireless or ethernet Eventually had to set up a fixed IP. Never had a machine with these problems over many years and with a chronic I'm totally knackered by the effort. What is wrong with your machines. Suggestion of temp USB connection to aid wireless set up totally useless but, only USB cable I had to try was an Epson one from over a decade ago - maybe not right now - (that printer collapsed, as did another Epson in just over a year's light use) don't know what's wrong with me that I gave Epson another chance.

addendum DM at 2000hrs

sorry, I omitted the important word "illness" after word chronic. And, having paid £83 for 1 set of XL inks ( I misread thinking it was 24 cartridges) I think you should supply a technician gratis to set up your machine with its set-up inks! *

*[Not part of transcript - I usually rely on compatible inks but was hoping for something more impressive!]

19 december from Epson UK (below)

Hi Malcom, I am very sorry that you are unhappy with your Epson XP-55, It is never our intention to disappoint customers in any way and I would like to apologise for any inconvenience caused. Were you able to connect the printer in the end? Is there anything we can do to assist you?

my response to Epson UK via DM

I don't understand why it can't find a wireless signal or an automatic IP address via ethernet - I now have it situated in an upstairs room close to our Virgin hub (100 Mbps) - never had these problems with HP or Canon printers - I've even been able to troubleshoot others problems. Unfortunately, constant re-attempts at setting up are not at all conducive to retaining my already low stamina levels (ME & FM sufferer since 2003).

plus my DM

its current position is of course most inconvenient!

plus my DM

After another unsuccessful and exhausting attempt to achieve a wireless connection to your product, which leaves me shattered, I am more than ever regretting my purchase. IF A USB CONNECTION WOULD ASSIST IN SETTING UP THE WIRELESS CONNECTION (as your set-up disk suggests) WOULD IT NOT BE THE DECENT THING TO DO TO SUPPLY (GRATIS) THE APPROPRIATE USB LEAD. There is definitely something odd in the way your machine is constructed.