A Tale of Media Piracy
Over the past three years, since my wife went into a nursing home, I had tried unsuccessfully to change the name on the Virgin Media contract from that of my wife to my own. After my wife passed away two days before Christmas Day, I contacted the bereavement team at Virgin Mafia, on 8th January, who changed the name on the account on the understanding that the contract which was valid until August 2026 would remain in place. On that contract I was paying £59.39 per month.
I was somewhat surprised when through the postal service I received, on 8 January, a new contract to sign agreeing to pay £71+ per month. I refused to sign this contract and returned it explaining the reasons in the Business Reply Envelope supplied. On going into the Virgin Media website on on more than 4 0ccasions in the immediate aftermath, the multiple visits because I couldn’t believe my eyes on the initial occasion, I was informed in the most definite manner that my contract had ended. After several unsuccessful attempts to contact a real human being at the media company, I sought an alternative supplier for my broadband needs. Rise Fibre agreed to supply a faster Fibre broadband router at a cost, initially, of £17.99 per month, no installation fee. A technician will install the new router next Wednesday, 21st January.
This morning I received an email from Virgin Mafia informing me that, as I was thinking of switching to Rise, I should be aware that as I was still in contract with VM (sice when?) I would be liable to pay an early disconnection fee. In light of what has been happening over the past several days, proving quite injurious to the health of this octogenarian, I have no understanding of the magic by which they’ve found me to be in contract.
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