VIRGIN MAFIA - A Tale of Media Piracy

 

A Tale of Media Piracy

 Over the past three years, since my wife went into a nursing home, I had tried unsuccessfully to change the name on the Virgin Media contract from that of my wife to my own. After my wife passed away two days before Christmas Day, I contacted the bereavement team at Virgin Mafia, on 8^th January, who changed the name on the account on the understanding that the contract which was valid until August 2026 would remain in place. On that contract I was paying £59.39 per month.

I was somewhat surprised when through the postal service I received, on 8 January, a new contract to sign agreeing to pay £71+ per month. I refused to sign this contract and returned it explaining the reasons in the Business Reply Envelope supplied. On going into the Virgin Media website on on more than 4 0ccasions in the immediate aftermath, the multiple visits because I couldn’t believe my eyes on the initial occasion, I was informed in the most definite manner that my contract had ended. After several unsuccessful attempts to contact  a real human being at the media company, I sought an alternative supplier for my broadband needs. Rise Fibre agreed to supply a faster Fibre broadband router at a cost, initially, of £17.99 per month, no installation fee. A technician will install the new router next Wednesday, 21^st January.

This morning I received an email from Virgin Mafia informing me that, as I was thinking of switching to Rise, I should be aware that as I was still in contract with VM (sice when?) I would be liable to pay an early disconnection fee. In light of what has been happening over the past several days, proving quite injurious to the health of this octogenarian, I have no understanding of the magic by which they’ve found me to be in contract.

Are Virgin Media Bad for One's Health

 Feeling, angry, nauseous and bewildered owing to Virgin Media.

A recently bereaved octogenarian with health problems., I need a phone and broadband to get my medication, contacting carers etcetera but at present I’ve had to cancel my Direct Debit with VM as I was getting nowhere – they’ve tried before to fuck me up but this time they’re succeeding!

I can’t really decide whether Virgin Media are incompetent or dishonest. On the 08^th January this year,  after many attempts to make contact with a Human at Virgin |Media, I finally managed to change the name on my VM contract to mine, which I had been trying to do for the past three years since my wife went into a nursing home. On the 8^th January I was able to contact the bereavement team who  made the necessary change and informed me that I would remain on that contract, on which I paid £59.39 for broadband 125 and a telephone landline (now digital)

Today, through the mail I was asked to sign a new contract, the final digit of the original contract number having been altered from 1 to 2, and asking me to sign and return it. My wife passed away on 23 December 2025 and on 8 January 2026 I changed the name on my account from that of my wife to mine via your bereavement line. The contract does not expire unti August. The cost of the package is £59.39 per month.. Today you have mailed me a new contract saying my monthly charge will be £71.66 increasing to £75.66 in April. I REFUSE to sign this new contract. I wish they could either GET THEIR ACT TOGETHER or try being honest and replacing detatched robotic voices on the telephone with real human contacts for a change.

My wife passed away on 23 December 2025 and around 8 January 2026 I changed the name on my account from that of my wife to mine via your bereavement line. The contract does not expired unti August. The cost of the package is £59.39 per month.. Today you have mailed me a new contract saying my monthly charge will be £71.66 increasing to £75.66 in April. I refuse to sign this new contract. Please get your act together."