ME

ME

Monday, January 29, 2018

After the Virgin’s visit – I proffer my apologies to Epson

Regular readers of my blog may well recall my angrily frustrated posts regarding several futile attempts at connecting an Epson photo-printer to my network (three postings between 19th & 20th December are the pertinent ones).
You will have seen there that it proved impossible to set the machine up wirelessly, as well as only being able to set-up an Ethernet connection by use of a manually fixed IP address.

Now that my previous VM super hub has been replaced (post of January 27 refers), I have been immediately able to establish a wireless connection to the printer. In response to a customer satisfaction survey from the Virgin, I commented:

the immediate experience, the politeness & efficiency of the engineer on this occasion would have lead me to a 10 rating but I have some misgivings about difficulty of getting through to the appropriate person on the 150 number.

Since this visit some problems that had been going on for a considerable time, and which I attempted to deal with via yr social media account, have finally been resolved. Ultimately, the problems seem to have been with the old hub and, a wireless connection problem with a new printer, for which I blamed the printer’s manufacturer, has also been resolved.

Perhaps a policy of automatically upgrading/ replacing old hubs should be undertaken, as that would have saved me considerable anxiety which could have proved injurious to my already chronic health condition.



For the time being, I am well satisfied with the Epson product and even reasonably satisfied with the Virgin’s broadband service. To Epson I proffer an apology.

Saturday, January 27, 2018

INTACT – Virginity Restored



 It is with gratitude that I report the arrival of the engineer, well within the timeframe proffered yesterday. Apart from a phone call this morning confirming the arrangement, and an opportunity to cancel should we no longer require the visit, the engineer also contacted us when he knew that he should reach us within twenty minutes.

Of course we had access to the internet this morning, unlike yesterday, but bearing in mind the catalogue of underperforming, and even non-responding, events we have experienced over many months, I informed the engineer of these intermittent peculiarly slow ethernet speeds. He was as puzzled as I was about the slower speeds; had they been wireless ones it could sometimes make sense but over ethernet links…!!!

Anyway, he duly installed a (virginal) new hub and said that the one we had been using was the Super Hub, not even Super Hub 1; the newly installed hub is the Virgin Media Super Hub 3.


Hopefully, we will have no imminent need to trouble the Virgin’s Customer Services.

Friday, January 26, 2018

The Harlots Regress – just part of Branson's domain


Once again we’re having problems with our Internet connection, as supplied by Branson’s Harlot Media. For a few weeks we were having random brief losses of internet access even though connection to the hub was reasonably stable. On Thursday night the, by now not unfamiliar, “connected, no internet access” message appeared and re-booting the hub made little difference until, as if a miracle had occurred, the connection was quite arbitrarily restored.

Friday morning, on switching on the laptop a few new e-mail messages appeared. On following the link supplied, by a trusted merchant, I was surprised to receive the message that there was no internet connection. My first reaction was to try a different browser only to get the same result. On checking another pc I discovered that we had no internet access. I duly tried unplugging the hub and rebooting to no avail.

Next I contacted the 0800 number to check on internet status in the local area and was informed that there weren’t any problems. After several attempted re-boots I decided to contact the 150 number were they ran some tests after which they told me there were no problems but, then launched a further series of tests which they said would last up to ten minutes. Twenty minutes later, the problem not having being resolved, I once more contacted 150 and eventual was put through to a real live engineer of some kind. After answering a series of questions concerning account name etc, I was asked what date I paid my direct debit, to which I responded that I would require internet access to tell them that.  Another question followed for which I would have required internet access to give the correct answer. Security checks satisfactorily answered, the person on the other end of the line ran further tests and couldn’t find any problem.

At this end, the problem remained the same regardless of which pc or tablet I tried. I was eventually told to reset the hub and hold the pin in for a couple of minutes. Once again to no avail and, by this time the need to move to different parts of the house was playing havoc with my pain prone knees. After about 35 minutes of them running these checks they decided they would send an engineer on Saturday afternoon sometime between 12.00 – 4.00pm. They also commented that our hub was a rather old one, which caught me by surprise as I had assumed that the supplier would ensure that the equipment supplied would be up to the task. If it’s rather old, then surely, that is the ISPs problem and it shouldn’t be left to create problems for the end-user.



Wish I could say that it’s unusual to have any difficulties with our beloved ISP but, that wish remains upon its distant star. April of last year the problem was with our landline telephone, also part of the harlots domain (see: OfHEALTH and TAINTED VIRGINS ) a problem for which their response could only be described as dilatory. 

Later in the year for a considerable time I was getting speeds well below 20Mbps (Ethernet connection) on what was purportedly a 70Mbps service. I had considerable discussions with them regarding this problem via social media but the speeds temporarily improved so I duly thanked them. Not long after this we were upgraded to a 100Mbps service but, even here I’ve had occasions where the speed has once again dropped to the 20Mbps range, when checking via Ethernet connection, at different times of day and night to counter the prospect of it simply being a period of heavy usage. Needless to say, the wireless speeds at these times are even slower.


!9.10hrs: miracle of miracles we have an internet connection – the big question is how long? 

Considering past experiences going back to at least 2007 (see: AVIRGIN FAILS to provide a service ) I would be ill advised to cancel tomorrows visit from the engineer!

Monday, January 08, 2018

just in passing - albeit taking time





Adorned in loose fitting garments, shirt and unzipped fleece; of a sudden it felt like my armpit lymph nodes  were being strangled by a tourniquet. Strangely, although all garments felt oppressive, the only way to alleviate the nausea inducing discomfort (emanating from the armpits) is to tightly squeeze my upper arms against the sides of my torso whilst tightly clasping my hands behind my back. Admittedly, as so often with these sudden onset ailments, the armpit tenderness appeared almost simultaneously with excruciating aches in both wrists and elbows: the application of strong elasticated supports on wrists and elbows tend to alleviate the more extreme pain.

There follows a discomforted waiting game, whilst I curl myself up, or flail my limbs, into a position that distracts me from the nausea. Next, the debate with myself on whether to take some tramadol, or hope that the pain will dissipate itself!


Whatever activity I’m engaged in, albeit browsing a newspaper, or using a laptop, is of necessity terminated the instant any of these discomforts attack.