ME

ME
Showing posts with label commerce. Show all posts
Showing posts with label commerce. Show all posts

Tuesday, January 13, 2026

Are Virgin Media Bad for One's Health

 Feeling, angry, nauseous and bewildered owing to Virgin Media.

A recently bereaved octogenarian with health problems., I need a phone and broadband to get my medication, contacting carers etcetera but at present I’ve had to cancel my Direct Debit with VM as I was getting nowhere – they’ve tried before to fuck me up but this time they’re succeeding!

I can’t really decide whether Virgin Media are incompetent or dishonest. On the 08th January this year,  after many attempts to make contact with a Human at Virgin |Media, I finally managed to change the name on my VM contract to mine, which I had been trying to do for the past three years since my wife went into a nursing home. On the 8th January I was able to contact the bereavement team who  made the necessary change and informed me that I would remain on that contract, on which I paid £59.39 for broadband 125 and a telephone landline (now digital)

Today, through the mail I was asked to sign a new contract, the final digit of the original contract number having been altered from 1 to 2, and asking me to sign and return it. My wife passed away on 23 December 2025 and on 8 January 2026 I changed the name on my account from that of my wife to mine via your bereavement line. The contract does not expire unti August. The cost of the package is £59.39 per month.. Today you have mailed me a new contract saying my monthly charge will be £71.66 increasing to £75.66 in April. I REFUSE to sign this new contract. I wish they could either GET THEIR ACT TOGETHER or try being honest and replacing detatched robotic voices on the telephone with real human contacts for a change.

My wife passed away on 23 December 2025 and around 8 January 2026 I changed the name on my account from that of my wife to mine via your bereavement line. The contract does not expired unti August. The cost of the package is £59.39 per month.. Today you have mailed me a new contract saying my monthly charge will be £71.66 increasing to £75.66 in April. I refuse to sign this new contract. Please get your act together."

Monday, January 29, 2018

After the Virgin’s visit – I proffer my apologies to Epson

Regular readers of my blog may well recall my angrily frustrated posts regarding several futile attempts at connecting an Epson photo-printer to my network (three postings between 19th & 20th December are the pertinent ones).
You will have seen there that it proved impossible to set the machine up wirelessly, as well as only being able to set-up an Ethernet connection by use of a manually fixed IP address.

Now that my previous VM super hub has been replaced (post of January 27 refers), I have been immediately able to establish a wireless connection to the printer. In response to a customer satisfaction survey from the Virgin, I commented:

the immediate experience, the politeness & efficiency of the engineer on this occasion would have lead me to a 10 rating but I have some misgivings about difficulty of getting through to the appropriate person on the 150 number.

Since this visit some problems that had been going on for a considerable time, and which I attempted to deal with via yr social media account, have finally been resolved. Ultimately, the problems seem to have been with the old hub and, a wireless connection problem with a new printer, for which I blamed the printer’s manufacturer, has also been resolved.

Perhaps a policy of automatically upgrading/ replacing old hubs should be undertaken, as that would have saved me considerable anxiety which could have proved injurious to my already chronic health condition.



For the time being, I am well satisfied with the Epson product and even reasonably satisfied with the Virgin’s broadband service. To Epson I proffer an apology.

Friday, January 26, 2018

The Harlots Regress – just part of Branson's domain


Once again we’re having problems with our Internet connection, as supplied by Branson’s Harlot Media. For a few weeks we were having random brief losses of internet access even though connection to the hub was reasonably stable. On Thursday night the, by now not unfamiliar, “connected, no internet access” message appeared and re-booting the hub made little difference until, as if a miracle had occurred, the connection was quite arbitrarily restored.

Friday morning, on switching on the laptop a few new e-mail messages appeared. On following the link supplied, by a trusted merchant, I was surprised to receive the message that there was no internet connection. My first reaction was to try a different browser only to get the same result. On checking another pc I discovered that we had no internet access. I duly tried unplugging the hub and rebooting to no avail.

Next I contacted the 0800 number to check on internet status in the local area and was informed that there weren’t any problems. After several attempted re-boots I decided to contact the 150 number were they ran some tests after which they told me there were no problems but, then launched a further series of tests which they said would last up to ten minutes. Twenty minutes later, the problem not having being resolved, I once more contacted 150 and eventual was put through to a real live engineer of some kind. After answering a series of questions concerning account name etc, I was asked what date I paid my direct debit, to which I responded that I would require internet access to tell them that.  Another question followed for which I would have required internet access to give the correct answer. Security checks satisfactorily answered, the person on the other end of the line ran further tests and couldn’t find any problem.

At this end, the problem remained the same regardless of which pc or tablet I tried. I was eventually told to reset the hub and hold the pin in for a couple of minutes. Once again to no avail and, by this time the need to move to different parts of the house was playing havoc with my pain prone knees. After about 35 minutes of them running these checks they decided they would send an engineer on Saturday afternoon sometime between 12.00 – 4.00pm. They also commented that our hub was a rather old one, which caught me by surprise as I had assumed that the supplier would ensure that the equipment supplied would be up to the task. If it’s rather old, then surely, that is the ISPs problem and it shouldn’t be left to create problems for the end-user.



Wish I could say that it’s unusual to have any difficulties with our beloved ISP but, that wish remains upon its distant star. April of last year the problem was with our landline telephone, also part of the harlots domain (see: OfHEALTH and TAINTED VIRGINS ) a problem for which their response could only be described as dilatory. 

Later in the year for a considerable time I was getting speeds well below 20Mbps (Ethernet connection) on what was purportedly a 70Mbps service. I had considerable discussions with them regarding this problem via social media but the speeds temporarily improved so I duly thanked them. Not long after this we were upgraded to a 100Mbps service but, even here I’ve had occasions where the speed has once again dropped to the 20Mbps range, when checking via Ethernet connection, at different times of day and night to counter the prospect of it simply being a period of heavy usage. Needless to say, the wireless speeds at these times are even slower.


!9.10hrs: miracle of miracles we have an internet connection – the big question is how long? 

Considering past experiences going back to at least 2007 (see: AVIRGIN FAILS to provide a service ) I would be ill advised to cancel tomorrows visit from the engineer!

Wednesday, December 20, 2017

The EPSON saga continues .....


additional DMs from Epson & my response: 11.16hrs 20/12/17


Hi Malcom, In order to assist you can you please confirm where in the setup process the connection fails? do you have a WPS buttton on your router?

 this message sent 13 minutes ago from Epson UK
17m 13 minutes ago


 Epson UK
 I am sorry, the consmer pritners do not come with a USB included. Please see the following article regarding the USB cable: http://kb.epson.eu/article.aspx?article=1034&p=7 …

 this message sent 12 minutes ago from Epson UK
15m 12 minutes ago


 Malcolm Evison (my response)
 Yes, the hub has a WPS button - but tried that last night - same negative result! Just having emerged from bed (my active hours limited by chronic illness) will look at article about USB cable later on.

Malcolm Evison (my next response)
Yes, I did try using the A-B USB cable (much less than the 1.8 metre length) when initially struggling to set-up the tetchy machine for wireless use. Something odd is going on!


Malcolm Evison (my extra response)
Incidentally, don't your keyboards allow you to use the second L in the word Malcolm. Maybe your keyboards aren't up to scratch

******************************

P.S: this evening tried to print 1 15x10cm photo you maybe won't want to believe what happened next!

Malcolm Evison (DMd & tweeted @EpsonUK at 20.50hrs)

First time I've tried to print since all the faffing about - won't print as it can't find the printer (ethernet connected) - tried all pop-up suggestions but still failing to find the printer. All other items have and always do work with this hub! Won't connect wireless & lost existing connection.


First time I've tried to print since all the faffing about - won't print as it can't find the printer (ethernet connected) - tried all pop-up suggestions but still failing to find the printer. All other items have and always do work with this hub! Won't connect wireless


Approx 15 minutes later via Epson diagnosis gadget finally told that there was a printer and it was ready to print - Epson machines seem to hate consumers!

At 22.40 hrs I have just sent the following DM to Epson UK - I do hope that they will not keep upsetting me with their temperamental machine. I have never before been fazed by the installation of any consumer electronics gizmo!

"after further faffing about - and many exhausting climbs upstairs - your diagnostic gizmo finally told me printer was connected and ready to print. Not sure whether it re-discovered the ethernet connection (it had lost) or has it found wireless (of which I'm doubtful) - you have aged an elderly person enormously!"

Tuesday, December 19, 2017

EPSON WOES - just for the record

Having made a grievous error of purchasing a new photo printer (older ones now best for document printing alone) I found myself damaging my health (and deeply upsetting my beloved) in trying to set up the new machine - the following is a transcript of my communication via Twitter with the printer company - just for the record ....

++++++++++++++++++++++++++++


EPSON WOES – just for the record



Malcolm Evison‏    (tweeted)
@sinnaluvva
 Dec 16
More
@EpsonUK took me two hours to connect to new XP55 machine - wouldn't reognize wireless or ethernet - after  a while did accept fixed IP Address via ethernet. Never had such problems with any printer connection over many years. Displeased!

Epson responded to my tweet:

Epson UK‏
@EpsonUK
 2h 2hours ago (Dec 18)
More
Replying to @sinnaluvva
Hi Malcom, Sorry to hear that, If you require any assistance please follow our profile and DM us your query. We will be happy to help. Kind Regards.




DM to Epson as requested 2 hours earlier 1920hrs 18 Dc 2017


setting up my new Epson XP55 took ovr two hours on Saturday, would not connect to wireless or ethernet Eventually had to set up a fixed IP. Never had a machine with these problems over many years and with a chronic I'm totally knackered by the effort. What is wrong with your machines. Suggestion of temp USB connection to aid wireless set up totally useless but, only USB cable I had to try was an Epson one from over a decade ago - maybe not right now - (that printer collapsed, as did another Epson in just over a year's light use) don't know what's wrong with me that I gave Epson another chance.


addendum DM at 2000hrs

sorry, I omitted the important word "illness" after word chronic. And, having paid £83 for 1 set of XL inks ( I misread thinking it was 24 cartridges) I think you should supply a technician gratis to set up your machine with its set-up inks! *

*[Not part of transcript - I usually rely on compatible inks but was hoping for something more impressive!]


19 december from Epson UK (below)

Hi Malcom, I am very sorry that you are unhappy with your Epson XP-55, It is never our intention to disappoint customers in any way and I would like to apologise for any inconvenience caused. Were you able to connect the printer in the end? Is there anything we can do to assist you?

my response to Epson UK via DM

I don't understand why it can't find a wireless signal or an automatic IP address via ethernet - I now have it situated in an upstairs room close to our Virgin hub (100 Mbps) - never had these problems with HP or Canon printers - I've even been able to troubleshoot others problems. Unfortunately, constant re-attempts at setting up are not at all conducive to retaining my already low stamina levels (ME & FM sufferer since 2003).

plus my DM

its current position is of course most inconvenient!

plus my DM


After another unsuccessful and exhausting attempt to achieve a wireless connection to your product, which leaves me shattered, I am more than ever regretting my purchase. IF A USB CONNECTION WOULD ASSIST IN SETTING UP THE WIRELESS CONNECTION (as your set-up disk suggests) WOULD IT NOT BE THE DECENT THING TO DO TO SUPPLY (GRATIS) THE APPROPRIATE USB LEAD. There is definitely something odd in the way your machine is constructed.

Sunday, April 30, 2017

Of HEALTH and TAINTED VIRGINS




I’m currently re-discovering how an element of anxiety exacerbates, to a considerable extent, the symptoms of a chronic illness. On this occasion the anxiety is caused by the inept and dilatory response of Virgin Media to a known issue which is preventing us from receiving incoming ‘phone calls on our landline; the telephone is not only a lifeline for me but, there are several vulnerable elderly people who depend on my beloved OH for lifts. These vulnerable people only have our landline number as they are not mobile phone users. As for myself, the mobile phone is scarcely ever used, as I’m rarely away from my own house and garden and, therefore have little cause to switch it on.

We are still able to make outbound calls and, it was only by accident we discovered that friends and acquaintances had been unable to contact us. Other ‘phone users are also affected by, and may still be unaware of, this glitch.

The VM website online phone-tester reported no problems with our ‘phone, and we were also informed the line was engaged. I spent considerable frustrating multitudes of minutes on their help-line and, even there they suggested no real problem. Eventually an admission was made that someone else on the same exchange had reported the same problem, namely that callers only heard a continuous, high pitched whining drone when they dialled our number.

During the first phone call, I was frequently put on hold whilst my ear-drums were blasted with an execrable noise (which they maybe call music) for what seemed a like a multiplicity of eternities. Eventually, I was assured that the engineers would have the problem sorted by the end of the day. Of course this didn’t happen so I contacted them via social media with my complaint in reply to which I was informed that they had assisted me: the assistance I seemed to be proffered was to be told that there was nothing they could do via social media.

Later that day I had a webchat with VM, the outcome of which seemed positive. The positivity was short lived; the time in the afternoon, by which I was assured the problem would be resolved, swiftly passed with no action having been taken.

By the evening it was back to the 150 phone-line to enquire what was happening. At first having tapped in sundry digits in response to the robotic voice I was on hold for at least 20 minutes, my eardrums once again assaulted by shouted words & excremental instrumental accompaniment. When I got through to tech department I was at least able to quote a reference number for the issue but, was told that he couldn’t find any evidence of there being an issue so, he would put me through to network problems. Once again my eardrums were assaulted by a demonic cacophony whilst I awaited the transfer department.

Maybe I was getting somewhere. I was informed that it was a known issue, something to do with ported numbers (i.e. numbers which were originally BT numbers) but for decdes our line had been via Cable & Wireless which became NTL which became part of Virgin Media. Although they knew exactly what the issue was/is they are unable to say when it will be dealt with. To put it simply – THEY DON’T KNOW WHAT THEY ARE DOING.


As I said, at the beginning, these events & frustrations have certainly had a deleterious effect on my already shot nervous system. Not only did I undergo more sustained, sleep depriving, pain last night but it also does few favours to my emotional well-being. A tainted Virgin and a chronic illness / chronic pain partnership could so easily become lethal.

Saturday, April 15, 2017

iolo SYSTEM MECHANIC ACTIVATION PROBLEM version 16.5.2.214

For the past couple of days I’ve been attempting to reactivate iolo System Mechanic 16.5 premium. I first installed it on two old machines in February then, more recently, on a newer machine where it seemed to be working fine.

Then came update patch 16.5.2.214; since that time I’ve been unable to activate my key. Let me re-phrase that: it has regularly informed me that it has successfully activated and will fix any problems. Immediately when I press the FIX NOW button I’m asked to submit & confirm my e-mail address or enter activation key. The circle keeps on rolling round and paid for System Mechanic remins inactive.

On twitter, @iolo_technologies suggested that my problems would be resolved by installing patch 16.5.2.214 which contained a “bug fix” for people who had a problem with activation keys on version 16.5.2. 212! Apparently some lucky buggers who were having similar problems, to my current ones, have been blessed with a fix which makes mine inoperable.

I’ve even downloaded and installed a fresh copy of version 16.5.2.214, rather than from my IOLO CD, and guess what. I’m still unable to activate this supposedly useful product. I’m currently regretting having paid for a premium version.

Sunday, June 26, 2016

WEBSITE Disappears - VIRGIN MEDIA (surreptitiously) reduce package content!


Having been with Virgin Media since they took over NTL, I'm always being told what wonderful value we get from their packages! My response is that they talk considerable b*ll*cks! 

I've been so blinded by their exaggerations that I've only just discovered that I no longer have a website. 

If they told us about this in advance it must have been hidden in the small print amongst their usual promotional bullshit.

Tuesday, March 24, 2015

Of genuine woes and fraudulent transactions

Today provides one of those unusual mornings, at only 11.45 I feel almost awake; a rare instance indeed! Just over a week ago I intended to write a posting, more a catharsis for me than a word for others, but an intolerable lethargy weighed far too heavily. My scribbling that day went as follows :

“And wimpishness knows no bounds, the tears flow freely, the sinuses discharge an uninfected load as earth’s rotation slows right down A flood of fear and selfishness combines

A flood of fear
And selfishness
Knows no bounds –

The tears flow freely
And sinuses discharge
An uninfected stream

Of hopelessness …”

My brain seemed blocked; no words would flow until, some twenty-four hours later, the above emotion transmogrified into the following doggerel:

                                            Dog Errol


                                          It never pours
but when
there’s more
to follow.

Rain never follows
an unending drought.

If once a mouse
should catch a cat
the fox would say
I smell a rat

Whereas earlier in the year, despite all too familiar aches, pains, and wooly confusion, I managed to remain quite upbeat, by early March my reserves of emotional and physical stamina had fallen from their quite low plateau. Even the most modest exertion seemed to wipe me out. It was as if I had to make an exhausting conscious effort to persuade my legs to move in the right direction, as I ventured out into the hallway; this would occasionally be followed by a strenuous mental effort to remember why I’d headed there in the first place.

Earlier today it seemed as if the sun would make an appearance but, as I turn back towards the window, hailstones are flailing down from the heavens, their rebound, as they leave the ground, makes mockery of my prevailing inertia.

No sooner had I jotted down the previous paragraph than the sun, in full glory, burst through the residual cloud cover as grey skies turned to blue. The swiftness of this transition would be hard to believe were it not experienced first hand by one’s own senses. So, you may add, “your senses are working, even if much else of your corporeal being seems to be giving up on you. Why don’t you stop moaning?” the latter question I’ve frequently asked myself but, it’s far too easy to succumb to more negative attitudes when your feeling several degrees below an iffy par.

*********

A gum infection, and accompanying toothache, really set me back and, as is its wont, the worst flare-up occurred on a Friday night and the dentist doesn’t work at weekends. Strangely, the pain seemed to emanate from beneath a crown; intellectually this made little sense as I knew that tooth had been root-filled many moons ago. The worst of the pain then presented itself under a wisdom tooth; when I had an emergency appointment with my dentist she noted that I nearly went through the ceiling when she tapped the offending tooth. She duly prescribed a course of antibiotics to combat the infection, halfway through which the pain seemed to have magnified, and with my somewhat iffy immune system sundry familiar ME symptoms returned to bite me, affecting my balance, brain fog, aching muscles, chronic IBS and diverticular disease symptoms seemed to think it was carnival time; they rejoiced as I slid further downhill.

I was feeling so dreadful that when I realized my beloved was going to visit her brother, and would be away overnight, the floods of tears mentioned at the beginning came into play. My only utterance, through my wimpish blubbering, to ma belle was that I was afraid that I was going to die alone.

Matters weren’t helped when an early morning ‘phone call wakened me from my fitful slumbers on the morning of ma belle’s departure. The call was from a credit card company suspecting there may have been a “fraudulent use” of my credit card and, I must contact them on an 0845 premium number. I went immediately to saynoto0870.com where I found an alternative number to contact card services. Just as well that I used a free number as I was talking to (or being talked at) the bank for 40 minutes when palpitations and breathlessness took over. My beloved fortunately had not yet set off, as she had to take over the conversation from me.

The annoying oiks on the banks end of the phone line endlessly repeated the same questions re a gambling website that I’d never heard of and had I made a £500 payment to that site on that morning. Although they acted on the basis that a fraud had been committed, somehow this payment had been accepted and would appear on my next statement. They then explained that in a fortnight they would be sending me a legal letter which I would have to sign to say I had not made this payment. The attitude of the people I spoke to left much to be desired, especially when dealing with people who have a chronic debilitating health condition. I was definitely made to feel that I was a prisoner in the dock being grilled by a particularly abrasive prosecution counsel.

The card was only renewed earlier this month and has never left the four walls wherein I live, breathe and have most of my being! It had only been used a couple of times online at companies with whom I have had regular secure transaction completed via a “verified by” security check so, one can only surmise that there is somebody either at the bank or one of these companies who has filched my card details.

Sorry for such a sustained moan but, it only serves to illustrate my roller-coaster ride.
 


                                          


Thursday, July 25, 2013

AVOIDING an INCOMPETENCE PREMIUM rate call


How wonderful I thought, a delivery company that actually gives a one hour time slot in which the item will be delivered! The company in question is Interlink Express and, the sense of wonderment soon evaporated.

 

For the second time this week I removed myself from the duvet lair at an earlier hour than would be the normal requirement and sat, patiently and quietly, awaiting the aforementioned delivery. The delivery slot given online was 08.56 to 09.56, and I sat waiting from 08.30 until 10.56 but, the delivery failed to materialize!

 

At this point I went back online to be told that they attempted to deliver but there was no-one there to sign for the parcel. Adding insult to injury they gave an 0844 number to call and a card number to quote (needless to say no physical card appeared chez nous. Fortunately I went online to saynoto0870.com and found a normal number to phone and simply ask them to put me through to INTERLINK EXPRESS. It turned out that it’s just as well that I didn’t use the 0844 number as I was put on hold for a few minutes whilst the operative attempted to contact the driver on his mobile.

 

They eventually said that the driver was now 1½ hours away so wouldn’t be able to come back and, the operative wasn’t authorized to give instructions. He admitted that the driver had gone to the wrong address but “that’s only human error” to which I responded that they have a postcode and a satnav so that’s no excuse. He further said that he would contact the depot and ask them to get the delivery ready for me pronto; once again he added that he could only ask them not instruct. Why have a helpline if the operatives don’t have any authority?

 

In marked contrast, a parcel despatched yesterday from a different company in SE England, this time by ROYAL MAIL (the company the government intends to eviscerate) was received at 11.30am this morning. Excellent service from ROYAL MAIL. The only thing was, the major item from this order had accidentally been omitted but the company assure me that I should receive it tomorrow (I’d have been really worried if they were using Interlink Express).

Tuesday, June 05, 2012

Whatever Happens - (or A Customer Dis-service)


Whatever Happens don’t expect a reasonable service. Early this morning I had occasion to contact PC World’s ‘Whatever Happens’ service as a Packard Bell desktop, purchased less than two years ago (from PC World) and covered by a three year “Whatever Happens” warranty, had gone dead.

On ringing the necessary number on this 24/7 service, and having pushed sundry  buttons on the telephone in an attempt to follow the commands issued by a disembodied telephonic voice, I eventually got through to a real life voice. At this point I was urged to disconnect all leads from the non-functioning PC and press the power switch on whilst repeatedly tapping F8. Not even a beep was heard as I could have told him; no BIOS – no anything.

This wonderful service promises an engineer on the next working day but, according to the technician, that no longer applies as there were too many call outs and the engineer didn’t necessarily have the right components. Why they didn’t have the right components is something of a mystery as they have full knowledge of the machine model which they’re going to be servicing!

Next, he told me that they would collect it tomorrow but was unable to give me a time. Evidently it is the customer’s responsibility to go online after 9.00pm to get a rough idea of when they will be calling. Service obviously isn’t their concern whatever happens. Even the phone call (some 40 odd minutes duration I think)to an 0844 number, is at the customer’s expense and, the PC base unit will be away for a full week. So much for a next day service!

Whatever happens, remember their warranties are subject to change without informing the customer.

 Don’t expect good service – WHATEVER HAPPENS! That way you’ll not be disappointed.

Monday, October 10, 2011

tasting the air - thwarting the robber barons

For once, I’m thankful for the thieving profiteering utility companies. Being reluctant to put on the fire, hence supporting their practice of extortion, I discover that it’s a more pleasantly comfortable temperature outside and, a walk in the rain (hand in hand with my beloved) provides me with a little long overdue exercise. For the past few days sundry ailments, of both very and less familiar varieties, had prevented me from
tackling little more than a walk up to the garden pond to feed the fish.



Its strange how often dull damp days have the effect of making the houses interior feel extra cold; it feels so much warmer once outside, embracing the elements, on such days as this.



The preceding lines were written yesterday, before I ran out of the necessary stamina / powers of concentration to proceed further. Today, once again, it began to feel almost intolerably cold sat in the house but, having donned an appropriate lightweight waterproof to wander up the garden and feed the fish, the external temperature proved sufficiently comfortable for me to enjoy a garden snapshot session.



Prior to this little venture into the great outdoors, I’d been feeling totally ill at ease inside my own skin; the pain emanating from armpits, upper arm, elbows, wrists and, spasmodically, the rib-cage served to sustain a nagging sense of nausea. For an hour or so it seemed impossible to find a position / posture that would permit me to either listen to the radio or read a few pages of a book without, most disconcertingly, hurting! So, once again, my reluctance to further support the robber barons, encouraged me to take to the open air, as an exercise in distraction from the prevailing dis-ease.

Monday, January 03, 2011

Customer Dis-service

A RIGHT LOT OF BANKERS


Several weeks ago, part way through an online transaction - transferring money from a savings account to the account of my wife (with the same bank) - I was suddenly denied access and, informed after a prolonged telephonic confrontation that my access would be restored within 48 hours.

Less than twenty-four hours later my access was restored. On this occasion, part way through my visit I was met with a screen displaying the following information:

Service Interruption

One or more of our systems are temporarily unavailable.

This means that you will not be able to proceed at this time.

We are aware of the problem, and hope to fix it soon, so please
try again later. We apologise for any inconvenience.



On each subsequent attempt to access my accounts, my password and security questions having been accepted, I am greeted with the same message. This bank holds one of our joint current accounts, as well as individual savings and credit card accounts but, I am unable to access any of these.

Meantime, my wife has no such proble accessing our joint and her personal accounts but, unfortunately has no access to my individual accounts. I have tried using different pc’s, laptop and desktop, and using different browsers – all this effort to no avail. Even during a ‘phone call to the bank’s helpline, I was encouraged to attempt to sign in using my wife’s laptop and once more met with the same screen message. A ‘phone call, made by my wife this evening, to try and sort out the problem proved less useful than the proverbial chocolate fireguard.

Even if I enjoyed better health I would be totally exasperated, as it is the situation serves to make me feel even more unwell.

Friday, January 29, 2010

And The Point Is ...

Well, for a start the point is on the pictured needle attached to a syringe. The text reads,"smoking is addictive don't start". The message is on the back of the cigarette pack. Before you see the message you must have first purchased the cigarettes. I suspect that purchasing cigarettes is the act of one who already smokes. When you get the packet, the lid is flicked open from the front so, there's no need to look at, let alone read, the said packets backside. If the intention is to stop people smoking why not just ban the sale of cigarettes and, forsake the enormous revenue raised thereby for both manufacturer and exchequer?

Governments and health authorities must be seen to be spreading the right message but, placing the adverts on the coffin nail packs themselves, does seem like an exercise in futility. The smoker is already paying a financial penalty, to maintain their habit, which theoretically should prove a sufficient deterrent.

As a smoker, whose first indulgence in the pernicious weed occurred at a pre-teen age even though Iwas brought up in a non-smoking strictly tee-total household. I also accept that it can lead to health problems, especially as an irritant to a latent condition but the constant reminders of this fact have little effect. On several occassions I had thrown off the habit, only tobe lured back by the constant refernces to it on national no smoking days. I am also aware of the addictive properties of caffeine, my most recent return to the nicotine habit having been a direct result of an attempted ban on caffeine consumption by my physician.

In earlier times, I indulged (at times quite heavily so) in the partaking of purportedly addictive substances which were not legally available.I failed to become addicted; these illicit substances turned out, in my case, to be a passing fad.

The question is, would their free availability over the counter have encouraged me to further pursue the habit, bearing in mind that they were already relatively easy to obtain? If their illegal status was a deterrent to my continued use, then it's time that the government outlawed cigarettes on the same principle!

There could, of course, be an ethical principle at stake; if land is used to grow a cash crop (tobacco) where food crops would be more appropriate and, if the producer is not being paid a fair price for his commodity, this for me would be a more compelling consideration should I, once again, attempt to discard the habit.




Wednesday, January 06, 2010

Customer Dis-service from a bailed-out bank

Today, my beloved decided to check a current account online to ensure that a payment (due to go out on the 4th January) had been made. This check seems necessary since late last year one such payment failed to go out on time, to our cost. Quite strangely, this bank always finds it impossible to make an online payment with the same immediacy that another bank, used by yours truly, can always manage. On checking the account it was only possible to display transactions since yesterday, along with a message stating that the account had been RENEWED. No word of warning was issued, by the bank, that any kind of limitation was imminent but, evidently after 2500 transactions all transaction details are archived, and it is then impossible to access them online. It seems, according to a telephone conversation with one of the bank's staff, that it would be impossible for them to simply archive the bulk of the older transactions (e.g. more than three months old) but they have to clear them all. It also seems beyond their ability to notify the customer that the banks arbitrarily imposed limit is nigh. Methinks that their IT team should be sacked and replaced.

As a result, the only way we can check transactions before the renewal date is by telephone, where one is asked for a security number which we do not possess as we do not normally make telephone transactions. Admittedly we still do receive a 'paper' statement, a necessity for us to keep a check on our multifarious transactions.

Friday, August 21, 2009

Westgate - Customer Dis-service

A few weeks ago we ordered a new double bed for our spare room from Westgate Department Store in Harrogate. As this store is a part of the Anglian Co-op, we were happy to be supporting the co-operative movement.

Early last week we were informed that the bed was available for delivery and, that they would deliver it today, no hint could be proffered as to AM or PM delivery. The charge for delivery was an exorbitant £30+ and, full payment for both the bed and delivery was already charged to the credit card at the time of ordering.

Come the big day and, the component parts of the bed were delivered, or should I say dumped, in full packaging in the bedroom. Evidently unpacking and assembly is not part of their job, although a local shop from which we brought a bed a couple of years back assembled the unit for us and, all for a much smaller “delivery” fee.

We started to unpack the base components only to find it virtually impossible to open the drawer, in one of the base units, in which the castors for that unit are packed. After some twenty minutes of struggle, simply trying to open the drawer, we gave up our efforts and decided to contact the local store. Currently we’re still waiting to hear when they will send someone out to help us with this predicament.

As suggested earlier, we were supporters of the co-operative ideal (overlooking the capitalist warts of the institution). Next time we’ll choose a store that looks after its customers rather than go with a misguided whim of principle. Westgate Department Store, Harrogate, is unlikely to be honoured with our presence in future unless they get their finger out!

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P.S. The man arrived within a couple of hours to release the drawer. Contrary to the information given by the person in the Beds & Bedding Dept., given to my beloved, that our problem was "most unusual, I've never come across that before" , his colleague who released the jammed drawer commented that it was a "quite regular occurrence" when they were assembling beds for display purposes in the showroom.

There seems, to me, a slight discrepancy between "most unusual ... never ... before" and a "quite regular occurrence". One can only wonder aboutt the frequency of the never before information being given to a slightly disgruntled customer. This kind of disinformation would seem to me rather like applying flame at an oil refinery rather than pouring oil on troubled waters.

*PPS A much calmer post, THE VISITOR, can be found on my 'Mals Murmurings' blog.*

Monday, July 13, 2009

Weakened Weekends and Travail Aids


Saturday evening is usually my major cooking time, when I prepare the meal for Sunday lunch-time, which usually also suffices for our needs on the Monday and, in variant form provides the main component of a further meal later in the week. This Saturday proved an exception, to the normal routine, as I was too achingly exhausted to attend to such matters.



Even Sunday morning found me too de-energised to make amends so, a frozen Sainsbury’s Chicken Tikka Masala for two served to fill the gap (admittedly it was more on the scale of an appetizer) accompanied by my specially prepared rice. As I usually prepare curries from scratch, this make do meal proved less than satisfying; it was rather like having a ketchup infused chip shop curry sauce with one or two thumbnail size pieces of meat (which could have almost passed for lumps in the gravy) by way of texture.



I’ll definitely try not to repeat this mistake but, I’m pleased I did not forego the BBQ on Saturday afternoon, held at a farmhouse on the Helperby Estate, the home of one of the doctors from the practice where Helen works. This minimal bit of socializing was the reason for my shattered-ness, and subsequent lack of culinary endeavour.



Apart from excellent company, and host provided musical entertainment, I also managed (with a little perseverance) to take some video footage of the House Martins paying fleeting visits to their eaves supported nests. In fact the video camera was frequently utilized in my attempt to catch the flavour of the occasion and, my SLR also came into its own for this purpose.



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Having partaken of our (excuse for) a Sunday lunch we ventured out to the retailer who had supplied the RAC satnav, which I bought back in May for Helen’s birthday, highly dissatisfied with it’s very limited database and the temperamental software which made it nigh impossible to succesfully download and install an essential update.



The assistant manager initially argued that the model we had purchased was “fit for purpose” providing it could get you to a destination, regardless of the fact that several long established addresses were beyond the scope of its database; it seemed to me a bit like saying if you bought a car and it made one journey successfully, after which it broke down, it was fit for purpose as you’d been able to get in and drive for that one journey! Despite my initial frustration with this explanation, he did demonstrate alternative means of searching its limited database and proved most helpful in our quest. The store manager admitted to the limitations of this particular model (other than for finding a city centre) and, allowed us to do an upgrade exchange for a better equipped ‘Tom-Tom’ model; I’d sooner pay the extra for something which more satisfactorily fulfils its intended purpose. As an easily un-nerved and discomforted / disgruntled traveller, the ‘Help Me’ function of the new device, clearly demonstrated by the assistant manager, should prove a great boon!



Downloading recommended updates this morning proved a doddle!



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On our return home, the contents of a pot of Fair-Trade filter coffee were eagerly consumed by ma belle et moi whilst sat beside the garden pond, a necessary pick-me-up! By this time I felt sufficiently energized to tackle a little maintenance work at the wildlife friendly end of the garden. Our hope and intention is that the whole of the garden is wildlife friendly but, I refer to the area of more rampant wildflower and shrub growth! I’m increasingly of the view that these “natural” areas of one’s estate take far more management than the cultivated ones! Ma belle busied herself tidying up elsewhere in the garden, managing to demonstrate her special gift for losing the implements which she has just been using on several occasions.



Sunday, July 12, 2009

Mobile Double Dis-Service

From early next week all UK mobile numbers will be in a directory; anyone will be able to call you!

To unsubscribe before the beginning of next week go to: www.118800.co.uk and click on 'Ex Directory' at top right hand side of page. A code will be texted to your mobile to enable you to go Ex-Directory.

Unfortunately if you go to the site at present the Service has been suspended: message reads -

"Service suspended whilst we make improvements

'The 118 800 service for mobile phone connections is currently
unavailable - from this website and by phone - whilst we undertake major
developments to our 'Beta Service' to improve the experience for our
customers. We'll be back as soon as possible with the new improved
service.

All ex-directory requests made by people in our directory to date are
being processed. There will be no need to resend these requests. And we
will take further ex-directory requests when the service resumes. We
will not be taking ex-directory requests by phone or text whilst the
service is not operational.

Please do not call us on 118 800 for anything other than landline
directory enquiry requests as you will be charged for the call.

For other enquiries email us at contact@118800.co.uk or write to us at 118 800, PO Box 2747, Reading RG30 4ZQ

Sorry for any inconvenience caused."



I have tried e-mailing them at the contact address - contact@118800.co.uk in the hope that we can avoid yet another unwelcome dis-service.

As infrequent mobile users, strictly for emergencies, we are already subjected to unsolicited texts from 'Orange' our Service (?) Provider, I can only imagine the amount of "spam" we will be subjected to when the directory goes 'live'.

Another Thread

A short posting, under the 'Commerce' category, A THREAD OF INCOMPETENCE, can be found on my 'Mals Murmurings' blog!

Thursday, February 12, 2009

Playing it safe?????

Two items, along the same lines, caught my attention today (one in the New York Times, the other the Washington Post); I must admit that one side of me wonders if the (capitalist)system is worth bailing out whilst, at the same time, it should be obvious to anyone that without some kind of bailing out action such vast numbers of innocent people are going to suffer!


"And the argument that our culture won’t stand for nationalization — well, our culture isn’t too friendly towards bank bailouts of any kind. Yet those bailouts are necessary; and even in America they may be more palatable if taxpayers at least get to throw the bums out." - Paul Krugman : Obama on nationalization

"Geithner did not want the administration to seem leftist, so he rejected the temporary nationalization of the bad banks. Yet the advantage of nationalization is that it's straightforward: The government would take over the bad banks -- as opposed to throwing endless sums of money at them -- clean them up, and sell them off." - E.J.Dionne Jr.:Lost in the Middle