postscript to yesterday's tale of tribulation

this is a postscript to yesterday's post (avoiding an incompetence premium rate call)

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As the tracking page for my delivery (via Interlink Express) continued to display the unable to deliver etc. … call #..... to rearrange delivery message, throughout the day and into the evening, I began to think that my telephonic communication had been totally ignored.

When my beloved returned home from work, in the evening, she found an unable to deliver (as no one had been in) note attached to the outside of the external porch chez-nous. Why it was attached there only the driver knows as there is a letterbox on the external porch and on the main door into the house. Adjacent to the door is one of these new-fangled contraptions, namely a door-bell, the access to which is not restricted, as the door of the external porch is always open!

By this time I was feeling despairingly pissed off, emotionally and physically drained. We have numerous packages delivered each year and, with this one exception, the delivery person has been capable of entering the porch and either ringing the doorbell or knocking on the house door!

The message on the tracking page, by this morning, informed me that the package had been delivered to the local depot. As soon as the office opened at 8.00am my beloved phoned them to ask when we could expect delivery and was informed that it was in the process of being loaded and scanned then, after a further hour during which the status remained unchanged ma belle called them again only to be informed that it could be anytime up until 10.00am before the van was fully loaded! [Thoughts of the Tardis ran through my mind – an ever expanding chamber materializing within the confines of a transit van].

By some miracle, no doubt unaffected by our pestering calls, a couple of minutes later the delivery time (10.18 – 11.18) had been posted on the tracking board! This time the delivery went smoothly! By about 10.35 the parcel was received and duly signed for.

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Shortly afterwards a Royal Mail delivery brought us the item which had been omitted from yesterday’s parcel. … and they all lived happily ever after ….  

AVOIDING an INCOMPETENCE PREMIUM rate call

How wonderful I thought, a delivery company that actually gives a one hour time slot in which the item will be delivered! The company in question is Interlink Express and, the sense of wonderment soon evaporated.

 

For the second time this week I removed myself from the duvet lair at an earlier hour than would be the normal requirement and sat, patiently and quietly, awaiting the aforementioned delivery. The delivery slot given online was 08.56 to 09.56, and I sat waiting from 08.30 until 10.56 but, the delivery failed to materialize!

 

At this point I went back online to be told that they attempted to deliver but there was no-one there to sign for the parcel. Adding insult to injury they gave an 0844 number to call and a card number to quote (needless to say no physical card appeared chez nous. Fortunately I went online to saynoto0870.com and found a normal number to phone and simply ask them to put me through to INTERLINK EXPRESS. It turned out that it’s just as well that I didn’t use the 0844 number as I was put on hold for a few minutes whilst the operative attempted to contact the driver on his mobile.

 

They eventually said that the driver was now 1½ hours away so wouldn’t be able to come back and, the operative wasn’t authorized to give instructions. He admitted that the driver had gone to the wrong address but “that’s only human error” to which I responded that they have a postcode and a satnav so that’s no excuse. He further said that he would contact the depot and ask them to get the delivery ready for me pronto; once again he added that he could only ask them not instruct. Why have a helpline if the operatives don’t have any authority?

 

In marked contrast, a parcel despatched yesterday from a different company in SE England, this time by ROYAL MAIL (the company the government intends to eviscerate) was received at 11.30am this morning. Excellent service from ROYAL MAIL. The only thing was, the major item from this order had accidentally been omitted but the company assure me that I should receive it tomorrow (I’d have been really worried if they were using Interlink Express).