Customer Dis-service from a bailed-out bank

Today, my beloved decided to check a current account online to ensure that a payment (due to go out on the 4th January) had been made. This check seems necessary since late last year one such payment failed to go out on time, to our cost. Quite strangely, this bank always finds it impossible to make an online payment with the same immediacy that another bank, used by yours truly, can always manage. On checking the account it was only possible to display transactions since yesterday, along with a message stating that the account had been RENEWED. No word of warning was issued, by the bank, that any kind of limitation was imminent but, evidently after 2500 transactions all transaction details are archived, and it is then impossible to access them online. It seems, according to a telephone conversation with one of the bank's staff, that it would be impossible for them to simply archive the bulk of the older transactions (e.g. more than three months old) but they have to clear them all. It also seems beyond their ability to notify the customer that the banks arbitrarily imposed limit is nigh. Methinks that their IT team should be sacked and replaced.

As a result, the only way we can check transactions before the renewal date is by telephone, where one is asked for a security number which we do not possess as we do not normally make telephone transactions. Admittedly we still do receive a 'paper' statement, a necessity for us to keep a check on our multifarious transactions.

Mobile Double Dis-Service

From early next week all UK mobile numbers will be in a directory; anyone will be able to call you!

To unsubscribe before the beginning of next week go to: www.118800.co.uk and click on 'Ex Directory' at top right hand side of page. A code will be texted to your mobile to enable you to go Ex-Directory.

Unfortunately if you go to the site at present the Service has been suspended: message reads -

"Service suspended whilst we make improvements

'The 118 800 service for mobile phone connections is currently
unavailable - from this website and by phone - whilst we undertake major
developments to our 'Beta Service' to improve the experience for our
customers. We'll be back as soon as possible with the new improved
service.

All ex-directory requests made by people in our directory to date are
being processed. There will be no need to resend these requests. And we
will take further ex-directory requests when the service resumes. We
will not be taking ex-directory requests by phone or text whilst the
service is not operational.

Please do not call us on 118 800 for anything other than landline
directory enquiry requests as you will be charged for the call.

For other enquiries email us at contact@118800.co.uk or write to us at 118 800, PO Box 2747, Reading RG30 4ZQ

Sorry for any inconvenience caused."

I have tried e-mailing them at the contact address - contact@118800.co.uk in the hope that we can avoid yet another unwelcome dis-service.

As infrequent mobile users, strictly for emergencies, we are already subjected to unsolicited texts from 'Orange' our Service (?) Provider, I can only imagine the amount of "spam" we will be subjected to when the directory goes 'live'.