How wonderful I thought, a
delivery company that actually gives a one hour time slot in which the item
will be delivered! The company in question is Interlink Express and, the sense of wonderment soon evaporated.
For the second time this
week I removed myself from the duvet lair at an earlier hour than would be the
normal requirement and sat, patiently and quietly, awaiting the aforementioned
delivery. The delivery slot given online was 08.56 to 09.56, and I
sat waiting from 08.30 until 10.56 but, the delivery failed to
materialize!
At this point I went back
online to be told that they attempted to deliver but there was no-one there to
sign for the parcel. Adding insult to injury they gave an 0844 number to call
and a card number to quote (needless to say no physical card appeared chez nous. Fortunately I went online to saynoto0870.com and found a normal
number to phone and simply ask them to put me through to INTERLINK EXPRESS. It
turned out that it’s just as well that I didn’t use the 0844 number as I was
put on hold for a few minutes whilst the operative attempted to contact the
driver on his mobile.
They eventually said that the
driver was now 1½ hours away so wouldn’t be able to come back and, the
operative wasn’t authorized to give instructions. He admitted that the driver
had gone to the wrong address but “that’s only human error” to which I
responded that they have a postcode and a satnav so that’s no excuse. He
further said that he would contact the depot and ask them to get the delivery
ready for me pronto; once again he added that he could only ask them not
instruct. Why have a helpline if the
operatives don’t have any authority?
In marked contrast, a parcel
despatched yesterday from a different company in SE
England , this time by ROYAL MAIL (the company the government
intends to eviscerate) was received at 11.30am this morning. Excellent service
from ROYAL MAIL. The only thing was, the major item from this order had accidentally
been omitted but the company assure me that I should receive it tomorrow (I’d
have been really worried if they were using Interlink Express).
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