Monday, January 03, 2011

Customer Dis-service


Several weeks ago, part way through an online transaction - transferring money from a savings account to the account of my wife (with the same bank) - I was suddenly denied access and, informed after a prolonged telephonic confrontation that my access would be restored within 48 hours.

Less than twenty-four hours later my access was restored. On this occasion, part way through my visit I was met with a screen displaying the following information:

Service Interruption

One or more of our systems are temporarily unavailable.

This means that you will not be able to proceed at this time.

We are aware of the problem, and hope to fix it soon, so please
try again later. We apologise for any inconvenience.

On each subsequent attempt to access my accounts, my password and security questions having been accepted, I am greeted with the same message. This bank holds one of our joint current accounts, as well as individual savings and credit card accounts but, I am unable to access any of these.

Meantime, my wife has no such proble accessing our joint and her personal accounts but, unfortunately has no access to my individual accounts. I have tried using different pc’s, laptop and desktop, and using different browsers – all this effort to no avail. Even during a ‘phone call to the bank’s helpline, I was encouraged to attempt to sign in using my wife’s laptop and once more met with the same screen message. A ‘phone call, made by my wife this evening, to try and sort out the problem proved less useful than the proverbial chocolate fireguard.

Even if I enjoyed better health I would be totally exasperated, as it is the situation serves to make me feel even more unwell.

1 comment:

Chris H said...

It's in the bank's coffers so I expect there's a subconscious understanding by the bank that it's their money.

I hope you get it sorted.