Feeling, angry, nauseous and bewildered owing to Virgin Media.
A recently bereaved octogenarian with health problems., I need a phone and broadband to get my medication, contacting carers etcetera but at present I’ve had to cancel my Direct Debit with VM as I was getting nowhere – they’ve tried before to fuck me up but this time they’re succeeding!
I can’t really decide whether Virgin Media are incompetent or dishonest. On the 08th January this year, after many attempts to make contact with a Human at Virgin |Media, I finally managed to change the name on my VM contract to mine, which I had been trying to do for the past three years since my wife went into a nursing home. On the 8th January I was able to contact the bereavement team who made the necessary change and informed me that I would remain on that contract, on which I paid £59.39 for broadband 125 and a telephone landline (now digital)
Today, through the mail I was asked to sign a new contract, the final digit of the original contract number having been altered from 1 to 2, and asking me to sign and return it. My wife passed away on 23 December 2025 and on 8 January 2026 I changed the name on my account from that of my wife to mine via your bereavement line. The contract does not expire unti August. The cost of the package is £59.39 per month.. Today you have mailed me a new contract saying my monthly charge will be £71.66 increasing to £75.66 in April. I REFUSE to sign this new contract. I wish they could either GET THEIR ACT TOGETHER or try being honest and replacing detatched robotic voices on the telephone with real human contacts for a change.
My wife passed away on 23 December 2025 and around 8 January 2026 I changed the name on my account from that of my wife to mine via your bereavement line. The contract does not expired unti August. The cost of the package is £59.39 per month.. Today you have mailed me a new contract saying my monthly charge will be £71.66 increasing to £75.66 in April. I refuse to sign this new contract. Please get your act together."
