There’s something rather irritating when a retail outlet expects one to pay more for an item than that on their online (collect from store) site. Perhaps they are special online deals but, when the following message appears:
every time one attempts to ‘checkout’ one’s online basket, the only solution is to visit the local store, only to be told that they cannot do these deals unless the items have been ordered online. So, you can imagine what a happy little customer I was after numerous attempts (on PC and laptop, IE and Firefox) to purchase online had failed.
My first instinctive response is of the “stuff you” variety but, I persist in explaining the dilemma – “how does one pre-order online when the site administrator doesn’t seem to have any sense of urgency towards remedying this error”. My nagging proves sufficiently persistent for a sales assistant to attempt to knock off the £3.00 (online) saving on the second pack of photo paper but to no avail. The other assistant suggests that they could perhaps do a 3 for 2 deal, which I immediately accept (this means £7.99 saving on three packs as opposed to the online £3.00 on two packs).
Full marks to the local shop staff, in their satisfactory dealing with an obstreperous customer; sadly the marks are rather lower for the website administrator who is potentially losing the company much online business! (Ten hours later the error had not been corrected. Out of curiosity I’ve just checked the site again and the error has now been resolved.)
The staff at certain other retail outlets (which operate ‘collect at store’) are quite happy to check up on their online deal prices but, I’m sad to report that this particular store does not seem to grant its staff the same leeway.
Having experienced life, at one time, on the other side of the counter, I know how frustrating stroppy customers can be but, the sad reality is that if you don’t make a fuss you miss out on a deal!
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