Wednesday, May 18, 2011

Only here to serve ... and cause upset

Much as I love, and am determined to defend, the NHS it does seem to have a recent record of setting out to upset me. After the last minute arrangements for (and subsequent abortive attempt at) my colonoscopy, a similar last minute arrangement has been made for me with radiology for a barium enema.

This morning having just emerged from the duvet realm at around 11.30am, I opened a small package from the District Hospital informing me of an appointment at 8.50am tomorrow. Of course the preparatory evacuant was to have been taken at 8.00am and then between 2.00 and 4.00pm today. I duly 'phoned the hospital to say that I would be unable to attend but they said that if I forego my lunch I could take the first dose of the preparation right away and, I could take the second dose at 5.00pm!

No sooner had I put the 'phone down than the realization struck home that as I'd not yet had breakfast and, the lunch that I'd have to forego was also the last food permitted until after the treatment; I wouldn't have had any food since teatime yesterday until after the procedure tomorrow! Once more I picked up the 'phone to ring back and cancel the appointment; at this point I became a stuttering, stammerring, tear drenched wreck!

When my beloved returned from taken a little service at the local Methodist Homes for the Aged, she rang the hospital to re-arrange my appointment for one weeks time.

I have only just noticed that the appointment letter was dated 13 May 2011 but the envelope postmarked (franked by the hospital) 17 May 2011 - this delay accounts for the 'actual' last minute / too late notification! Perhaps ConDem induced staff cuts could be held responsible for this lapse in communication.

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