After the Virgin’s visit – I proffer my apologies to Epson

Regular readers of my blog may well recall my angrily frustrated posts regarding several futile attempts at connecting an Epson photo-printer to my network (three postings between 19^th & 20^th December are the pertinent ones).

You will have seen there that it proved impossible to set the machine up wirelessly, as well as only being able to set-up an Ethernet connection by use of a manually fixed IP address.

Now that my previous VM super hub has been replaced (post of January 27 refers), I have been immediately able to establish a wireless connection to the printer. In response to a customer satisfaction survey from the Virgin, I commented:

the immediate experience, the politeness & efficiency of the engineer on this occasion would have lead me to a 10 rating but I have some misgivings about difficulty of getting through to the appropriate person on the 150 number.

Since this visit some problems that had been going on for a considerable time, and which I attempted to deal with via yr social media account, have finally been resolved. Ultimately, the problems seem to have been with the old hub and, a wireless connection problem with a new printer, for which I blamed the printer’s manufacturer, has also been resolved.

Perhaps a policy of automatically upgrading/ replacing old hubs should be undertaken, as that would have saved me considerable anxiety which could have proved injurious to my already chronic health condition.

For the time being, I am well satisfied with the Epson product and even reasonably satisfied with the Virgin’s broadband service. To Epson I proffer an apology.

INTACT – Virginity Restored

 It is with gratitude that I report the arrival of the engineer, well within the timeframe proffered yesterday. Apart from a phone call this morning confirming the arrangement, and an opportunity to cancel should we no longer require the visit, the engineer also contacted us when he knew that he should reach us within twenty minutes.

Of course we had access to the internet this morning, unlike yesterday, but bearing in mind the catalogue of underperforming, and even non-responding, events we have experienced over many months, I informed the engineer of these intermittent peculiarly slow ethernet speeds. He was as puzzled as I was about the slower speeds; had they been wireless ones it could sometimes make sense but over ethernet links…!!!

Anyway, he duly installed a (virginal) new hub and said that the one we had been using was the Super Hub, not even Super Hub 1; the newly installed hub is the Virgin Media Super Hub 3.

Hopefully, we will have no imminent need to trouble the Virgin’s Customer Services.

The Harlots Regress – just part of Branson's domain

Once again we’re having problems with our Internet connection, as supplied by Branson’s Harlot Media. For a few weeks we were having random brief losses of internet access even though connection to the hub was reasonably stable. On Thursday night the, by now not unfamiliar, “connected, no internet access” message appeared and re-booting the hub made little difference until, as if a miracle had occurred, the connection was quite arbitrarily restored.

Friday morning, on switching on the laptop a few new e-mail messages appeared. On following the link supplied, by a trusted merchant, I was surprised to receive the message that there was no internet connection. My first reaction was to try a different browser only to get the same result. On checking another pc I discovered that we had no internet access. I duly tried unplugging the hub and rebooting to no avail.

Next I contacted the 0800 number to check on internet status in the local area and was informed that there weren’t any problems. After several attempted re-boots I decided to contact the 150 number were they ran some tests after which they told me there were no problems but, then launched a further series of tests which they said would last up to ten minutes. Twenty minutes later, the problem not having being resolved, I once more contacted 150 and eventual was put through to a real live engineer of some kind. After answering a series of questions concerning account name etc, I was asked what date I paid my direct debit, to which I responded that I would require internet access to tell them that.  Another question followed for which I would have required internet access to give the correct answer. Security checks satisfactorily answered, the person on the other end of the line ran further tests and couldn’t find any problem.

At this end, the problem remained the same regardless of which pc or tablet I tried. I was eventually told to reset the hub and hold the pin in for a couple of minutes. Once again to no avail and, by this time the need to move to different parts of the house was playing havoc with my pain prone knees. After about 35 minutes of them running these checks they decided they would send an engineer on Saturday afternoon sometime between 12.00 – 4.00pm. They also commented that our hub was a rather old one, which caught me by surprise as I had assumed that the supplier would ensure that the equipment supplied would be up to the task. If it’s rather old, then surely, that is the ISPs problem and it shouldn’t be left to create problems for the end-user.

Wish I could say that it’s unusual to have any difficulties with our beloved ISP but, that wish remains upon its distant star. April of last year the problem was with our landline telephone, also part of the harlots domain (see: OfHEALTH and TAINTED VIRGINS ) a problem for which their response could only be described as dilatory. 

Later in the year for a considerable time I was getting speeds well below 20Mbps (Ethernet connection) on what was purportedly a 70Mbps service. I had considerable discussions with them regarding this problem via social media but the speeds temporarily improved so I duly thanked them. Not long after this we were upgraded to a 100Mbps service but, even here I’ve had occasions where the speed has once again dropped to the 20Mbps range, when checking via Ethernet connection, at different times of day and night to counter the prospect of it simply being a period of heavy usage. Needless to say, the wireless speeds at these times are even slower.

!9.10hrs: miracle of miracles we have an internet connection – the big question is how long? 

Considering past experiences going back to at least 2007 (see: AVIRGIN FAILS to provide a service ) I would be ill advised to cancel tomorrows visit from the engineer!

just in passing - albeit taking time

Adorned in loose fitting garments, shirt and unzipped fleece; of a sudden it felt like my armpit lymph nodes  were being strangled by a tourniquet. Strangely, although all garments felt oppressive, the only way to alleviate the nausea inducing discomfort (emanating from the armpits) is to tightly squeeze my upper arms against the sides of my torso whilst tightly clasping my hands behind my back. Admittedly, as so often with these sudden onset ailments, the armpit tenderness appeared almost simultaneously with excruciating aches in both wrists and elbows: the application of strong elasticated supports on wrists and elbows tend to alleviate the more extreme pain.

There follows a discomforted waiting game, whilst I curl myself up, or flail my limbs, into a position that distracts me from the nausea. Next, the debate with myself on whether to take some tramadol, or hope that the pain will dissipate itself!

Whatever activity I’m engaged in, albeit browsing a newspaper, or using a laptop, is of necessity terminated the instant any of these discomforts attack. 

Season's Greetings - from me to you

The EPSON saga continues .....

additional DMs from Epson & my response: 11.16hrs 20/12/17

Hi Malcom, In order to assist you can you please confirm where in the setup process the connection fails? do you have a WPS buttton on your router?

 this message sent 13 minutes ago from Epson UK

17m 13 minutes ago

 Epson UK

 I am sorry, the consmer pritners do not come with a USB included. Please see the following article regarding the USB cable: http://kb.epson.eu/article.aspx?article=1034&p=7 …

 this message sent 12 minutes ago from Epson UK

15m 12 minutes ago

 Malcolm Evison (my response)

 Yes, the hub has a WPS button - but tried that last night - same negative result! Just having emerged from bed (my active hours limited by chronic illness) will look at article about USB cable later on.

Malcolm Evison (my next response)

Yes, I did try using the A-B USB cable (much less than the 1.8 metre length) when initially struggling to set-up the tetchy machine for wireless use. Something odd is going on!

Malcolm Evison (my extra response)

Incidentally, don't your keyboards allow you to use the second L in the word Malcolm. Maybe your keyboards aren't up to scratch

******************************

P.S: this evening tried to print 1 15x10cm photo you maybe won't want to believe what happened next!

Malcolm Evison (DMd & tweeted @EpsonUK at 20.50hrs)

First time I've tried to print since all the faffing about - won't print as it can't find the printer (ethernet connected) - tried all pop-up suggestions but still failing to find the printer. All other items have and always do work with this hub! Won't connect wireless & lost existing connection.

Malcolm Evison‏ @sinnaluvva 18m18 minutes ago

@EpsonUK First time I've tried to print since all the faffing about - won't print as it can't find the printer (ethernet connected) - tried all pop-up suggestions but still failing to find the printer. All other items have and always do work with this hub! Won't connect wireless

Approx 15 minutes later via Epson diagnosis gadget finally told that there was a printer and it was ready to print - Epson machines seem to hate consumers!

At 22.40 hrs I have just sent the following DM to Epson UK - I do hope that they will not keep upsetting me with their temperamental machine. I have never before been fazed by the installation of any consumer electronics gizmo!

"after further faffing about - and many exhausting climbs upstairs - your diagnostic gizmo finally told me printer was connected and ready to print. Not sure whether it re-discovered the ethernet connection (it had lost) or has it found wireless (of which I'm doubtful) - you have aged an elderly person enormously!"

PRINCIPLES carry a COST

Because of HPs collusion in Israel’s Human Rights Abuses (see http://www.ipsc.ie/event/derry-iaw-2017-stop-hp-collusion-in-israels-human-rights-abuses-saturday-information-stall-ipsc }

I was unable to purchase another HP printer, although I’ve always been pleased with those I had previously purchased. As a result I purchased an Epson XP55 which has been the source of deleterious effects on my health (see https://sinnaluvva.blogspot.co.uk/2017/12/epson-woes-just-for-record.html }.

Sadly, having principles invariably entails a cost.

Whilst working as an accounts manager, late 1970s to mid 1980s, for a reputable furniture retailer, I refused to adjust invoice details, with reference to delivery addresses etc., in order to enable certain privileged business customers to avoid VAT payments on the items. This didn’t make for a happy working relationship with the stores general manager and, ultimately, led to my tendering my resignation.

Sadly, having principles entails a cost.

EPSON WOES - just for the record

Having made a grievous error of purchasing a new photo printer (older ones now best for document printing alone) I found myself damaging my health (and deeply upsetting my beloved) in trying to set up the new machine - the following is a transcript of my communication via Twitter with the printer company - just for the record ....

++++++++++++++++++++++++++++

EPSON WOES – just for the record

Malcolm Evison‏    (tweeted)

@sinnaluvva

 Dec 16

More

@EpsonUK took me two hours to connect to new XP55 machine - wouldn't reognize wireless or ethernet - after  a while did accept fixed IP Address via ethernet. Never had such problems with any printer connection over many years. Displeased!

Epson responded to my tweet:

Epson UK‏

@EpsonUK

 2h 2hours ago (Dec 18)

More

Replying to @sinnaluvva

Hi Malcom, Sorry to hear that, If you require any assistance please follow our profile and DM us your query. We will be happy to help. Kind Regards.

DM to Epson as requested 2 hours earlier 1920hrs 18 Dc 2017

setting up my new Epson XP55 took ovr two hours on Saturday, would not connect to wireless or ethernet Eventually had to set up a fixed IP. Never had a machine with these problems over many years and with a chronic I'm totally knackered by the effort. What is wrong with your machines. Suggestion of temp USB connection to aid wireless set up totally useless but, only USB cable I had to try was an Epson one from over a decade ago - maybe not right now - (that printer collapsed, as did another Epson in just over a year's light use) don't know what's wrong with me that I gave Epson another chance.

addendum DM at 2000hrs

sorry, I omitted the important word "illness" after word chronic. And, having paid £83 for 1 set of XL inks ( I misread thinking it was 24 cartridges) I think you should supply a technician gratis to set up your machine with its set-up inks! *

*[Not part of transcript - I usually rely on compatible inks but was hoping for something more impressive!]

19 december from Epson UK (below)

Hi Malcom, I am very sorry that you are unhappy with your Epson XP-55, It is never our intention to disappoint customers in any way and I would like to apologise for any inconvenience caused. Were you able to connect the printer in the end? Is there anything we can do to assist you?

my response to Epson UK via DM

I don't understand why it can't find a wireless signal or an automatic IP address via ethernet - I now have it situated in an upstairs room close to our Virgin hub (100 Mbps) - never had these problems with HP or Canon printers - I've even been able to troubleshoot others problems. Unfortunately, constant re-attempts at setting up are not at all conducive to retaining my already low stamina levels (ME & FM sufferer since 2003).

plus my DM

its current position is of course most inconvenient!

plus my DM

After another unsuccessful and exhausting attempt to achieve a wireless connection to your product, which leaves me shattered, I am more than ever regretting my purchase. IF A USB CONNECTION WOULD ASSIST IN SETTING UP THE WIRELESS CONNECTION (as your set-up disk suggests) WOULD IT NOT BE THE DECENT THING TO DO TO SUPPLY (GRATIS) THE APPROPRIATE USB LEAD. There is definitely something odd in the way your machine is constructed.

When Purgatory Beckons

I’ve always heard about the road to hell being paved with good intentions and, have more recently discovered that another’s good intention can bring severe dis-ease to the one being benefited by their deed. The past few weeks have not been easy for me to cope with, the aftermath of my minor stroke and that of my step-daughter’s accident, the latter needing my beloved’s assistance to dress and shower herself.

Over many years I learned to live both in communal houses and alone, much of the time at peace with myself. In more recent years I have lived in relative peace and harmony solely alongside my beloved OH. As I’ve mentioned before, since the onset of my chronic illness I have become increasingly tetchy, even over apparently trivial matters.

This morning my semi-invalided step-daughter suggested that the dust in our (that of mine and my OH) bedroom  was rather un-healthy and, decided with her one (currently) usable arm to take the vacuum cleaner upstairs to do the cleaning. You can only imagine, or maybe not, my dismay at being told, by a young lady who has four cats romping about in and out of all rooms, that our bedroom was unhealthy! I had already been made to feel guilty at my relative inactivity when a person with one arm immobilised, and purportedly in intense pain, could manage domestic duties of a kind which my physical and emotional stamina levels require that I ration.

The final hump-breaking straw was her decision to mop the floor using a pot pourri scented thick disinfectant, as a result of which I later had to struggle to regain my balance as I took a slipper shod slide across part of the bedroom floor! Fortunately that struggle ended successfully but, it was yet a further warning that a good deed, if ill considered, is certainly a step into purgatory.

CHANTING PSALMS out of ANGER and FRUSTRATION

Currently, my temper is running on a very short fuse, swift to anger but sluggish in calming down. At its worst I end up upsetting those whom I love and even, at times, keeping temper simmering long after the immediate (sometimes trivial) cause for letting it loose has disappeared. There are many times my anger is justified especially when I look at the policies pursued by our Tory government, that of the US of A and, indeed, the governments and people of all nations that punish the vulnerable and worship private wealth. Very little regard seems to be paid to the unethical practices that have enabled that wealth accumulation in the first place!

My less justified outbursts usually occur when I am in rather acute pain and discomfort; one word out of place, from another party, can so easily release a vehement stream of verbal chastisement and abuse from yours truly. These are times when my response / reaction leaves me ashamed and guilty for the distress which I may have caused.

Having expressed that mea culpa I can move on to the more regular occasions when the air around me becomes filled with expletives and near blasphemy. The frequency with which limbs and torso are acutely and crushingly subjected to intense discomforting pain has recently increased, reverting to that state I experienced not long after ME (myalgic encephalomyelitis) first held me in its thrall. The main trouble is that the discomfort strikes so suddenly, whether in wrists, elbows, knees or elsewhere on the torso, it almost inevitably transforms the axillary lymph nodes into a discomforting, nausea inducing, dis-ease. During the night, as I futilely hope and pray for refreshing sleep, restless legs, painful feet, and lymph node tenderness compete for my attention, the only reaction that rears its head is a ferociously spitted out “Jesus Christ” followed by a torrent of expletives as I vainly attempt to find a comfortable position either in or out of bed.

This morning, as I checked out my Facebook homepage, I stumbled upon this quote from Blake Chastain – “Sometimes swearing is just a minimalist psalm”.

So, even when I find it difficult to pray, I find myself enthusiastically chanting Psalms.

In the Book of Psalms there is so much anger and despair amongst the ritual hymns but, none as succinct as the involuntary F-word that spews from my mouth when pain and discomfort is at its keenest.