The visit to the service-less bank proved an even worse experience than anticipated. At first it seemed as if the statement issuing machines had been removed whereas, in fact, they had been replaced with new touchscreen machines in a different area of the impersonal foyer. Unfortunately, these machines will only print the on-screen section of the statement. Admittedly, it was possible to go further back, printing half empty sheets of each respective on-screen image but, I don't understand what was so wrong with the machines which served up a total list of all transactions since the previous statement.
It seems so obvious that banks, like most commercial ventures, are more concerned about streamlining, avoiding personal contact, and maximising profits for the fat-cat directors, rather than providing any kind of 'personal' service to 'ordinary' customers.
I've lost track of how many cosmetic re-vamps this branch of HSBC has undergone, in the past few years, wasting money (which could have been used to benefit their customers) on hollow fripperies! It must be some kind of tax break thing.
- living and frequently struggling with moderate M.E. -
where (bad) health, faith, politics and the joys and troubles of daily life collide.
ME
1 comment:
As a fellow sufferer of the banking system, I can hearily concur with (most) the above statements.
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